Postal Service policies do not require a master key inventory, which would include all keys issued by the supplier and reflect keys reported as lost, stolen, or broken by the units.Ineffective controls over arrow keys increases the risk that these items will be lost or stolen and not detected. Further, the Postal Service did not restrict the number of replacement arrow keys that could be ordered. Specifically, the number of arrow keys in circulation is unknown, and local units did not adequately report lost, stolen, or broken keys or maintain key inventories. The Postal Service’s management controls over arrow keys were ineffective. The results of this audit do not reflect process and/or operational changes that may have occurred as a result of the pandemic. Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease outbreak (COVID-19) on March 13, 2020. Management restricts ordering capabilities to approved users including postmasters, officers-in-charge, and station managers. Employees order new keys electronically using the eBuy system. Each facility must also maintain an inventory log to account for all keys and conduct a semiannual inventory review in January and July.Įmployees must report missing, lost, or stolen keys to the Postal Inspection Service immediately. Supervisors are required to manually document the issuance and collection of keys each day using Postal Service Form 1628, Individual Key Record. Carriers and collectors must always keep arrow keys secured and attached to their belts or clothing by a chain while on duty and return them at the end of each day. Supervisors assign these keys – generally one per route – to letter carriers for use on over 300,000 delivery and collection routes each day. The Postal Service uses a universal key, known as an arrow key, to access collection boxes, outdoor parcel lockers, cluster box units, and apartment panels. Federal mail theft and illegal use of postal keys is a felony and comes with a five-year prison sentence for each count.Our objective was to assess the effectiveness of the Postal Service’s management controls for arrow keys. Investigators haven’t released the description of the suspects, but they’re looking for two women and possibly two men. “Definitely going to go in the building and dump it in the chute from now own,” said Peterson. That leaves people like Peterson left to make some changes of their own. Instead it’s using other measures it doesn’t want to release to the public. The postal service won’t do the costly replacement of changing all the locks. “(It) can mess with people’s finances, can mess with people’s personal life, can prevent them from obtaining loans and houses and things like that,” said Leder. Retrieve your incoming mail as quickly as possible and make sure to do so before nighttime. The Mill Creek Police Department has this warning for people living in the area: Take your outgoing mail to the post office or put it in a secure, non-communal box. “It’s not a victimless crime, it’s a personal crime when your mail is stolen, that’s your personal information and I think the people of Washington state are pretty sick of it,” said Leder. Postal Service master key causes concern in Mill Creek They’ve already struck 12 times in two days. They got away with a master key that can open many mailboxes and collection bins. “(They) orchestrated attempt at distracting a mail carrier with the sole purpose of stealing her mail key she uses to open up the boxes,” said U.S. One or two other thieves were in the getaway car. postal inspectors say two thieves targeted a postal worker on Tuesday by walking up to her for a casual conversation while she was stuffing boxes at a communal mailbox. My mail gets stolen right out in front of my house,” said Peterson.īut individual mailboxes are now small fries. “We put a locking mailbox outside and they broke it, so that’s why I got the P.O. “I’ve had five times my identity stolen in the last three or four years,” said Peterson. Mill Creek’s Craig Peterson has had a rough few years.
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